Shipping policy

Last Updated: August 2026

We want getting your Obei products to be as easy as using them.

Order Processing

Orders are typically processed within 1–2 business days after they are placed, Monday through Friday, excluding holidays.

Once your order has shipped, you'll receive an email with tracking information so you can follow your package.

During product launches, promotions, holidays, or other periods of unusually high order volume, processing may take a little longer. If there is a significant delay, we'll do our best to keep you informed.

Shipping Options

Available shipping options and costs will be shown at checkout based on your shipping address and the items in your order.

Estimated delivery times provided at checkout are estimates and are not guaranteed.

Once your order has been handed to the shipping carrier, delivery is managed by the carrier. Delays can occasionally happen because of weather, carrier disruptions, holidays, customs, or other circumstances outside of our control.

Shipping Address

Please make sure your shipping address is correct before placing your order.

If you realize that you've entered the wrong address, email us as soon as possible at hello@obei.skin. We'll do our best to help, but we can't guarantee that we can change the address once an order has been processed or shipped.

If a package is returned to us because of an incorrect or incomplete address, we will contact you to determine the next steps. Additional shipping charges may apply to resend the package.

Tracking Your Order

Once your order ships, we'll send you a confirmation email with tracking information.

Tracking information may take some time to update after your package has been handed to the carrier. If your tracking information hasn't updated for several business days, please contact us at hello@obei.skin and we'll be happy to help.

Lost, Missing, or Damaged Packages

If your package shows as delivered but you can't find it, please first check around your delivery location and with anyone who may have accepted the package on your behalf.

If you still can't locate it, contact us at hello@obei.skin and we'll do our best to help.

If your package arrives damaged, opened, or with missing or incorrect products, please contact us as soon as possible at hello@obei.skin and include your order number and, when possible, photos of the package and products.

We may ask for additional information so we can work with the shipping carrier and determine the best way to resolve the issue.

International Shipping

At this time, Obei only ships to the United States.

If we offer international shipping, customers are responsible for any applicable customs duties, taxes, tariffs, or other fees charged by the destination country unless otherwise stated at checkout.

International delivery times are estimates and may be affected by customs processing or other factors outside of Obei's control.