Refund policy

At Obei, we believe skincare should feel simple—not stressful. We stand behind every product we make, and if something isn't the right fit, we're here to help.

30-Day Satisfaction Guarantee

If you're trying Obei for the first time and your product isn't the right match for your skin, let us know within 30 days of delivery. We'll work with you to make it right with a replacement, store credit, or refund for one opened product from your first order.

Because every skin journey is different, we'd love to hear what didn't work so we can help guide you toward a better fit.

Returning Unopened Products

Unopened and unused products may be returned within 30 days of delivery for a full refund. Products must be returned in their original packaging. Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please email us within 7 days of delivery with your order number and a photo of the issue. We'll make it right as quickly as possible.

Our goal has always been to simplify skincare and help you build a routine that actually works for your skin. If you have questions before purchasing—or need help finding the right products after your order—our team is always happy to help.